Refund Policy
Last updated: March 16, 2026
1. Scope
This Refund Policy applies to subscriptions and purchases made for VAULT, operated by Remy Cooper Music. Payments are processed by Paddle, our Merchant of Record.
This policy is part of our Terms of Service. If local consumer law gives you additional rights, those rights are not limited by this policy.
2. Refund eligibility
We offer refunds for first-time subscription purchases when requested within 14 calendar days of the initial charge date.
To qualify, your account must be in good standing and the request must come from the account owner or billing contact.
3. Non-refundable charges
Unless required by applicable law, the following are non-refundable:
- Subscription renewals after the initial 14-day refund window
- Partial billing periods and unused time
- Downgrades that take effect at the next renewal date
- Taxes, foreign exchange differences, and third-party bank fees
- Accounts suspended or terminated for violation of our Terms of Service
4. Cancellation and billing
Cancelling your subscription stops future renewals. Cancellation does not automatically create a refund.
You keep access to paid features until the end of your current paid term, unless your account is terminated under our Terms.
5. How to request a refund
Send your request to remy@toolkit.music and include:
- Your VAULT account email address
- Your Paddle receipt number or transaction ID
- The reason for your request
Approved refunds are issued back to the original payment method through Paddle. Processing times depend on your payment provider and can take 5 to 10 business days after approval.
6. Chargebacks and payment disputes
If you believe a charge is incorrect, contact us first so we can review it quickly.
Filing a chargeback without contacting us may delay resolution and may result in temporary account restrictions while the dispute is investigated.
7. Consumer rights
Nothing in this policy limits mandatory consumer protection rights under applicable law.
Where required, we will honor statutory withdrawal or refund rights, including rights related to digital services.
8. Changes to this policy
We may update this Refund Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date will be revised accordingly.
9. Contact
Remy Cooper Music
Email: remy@toolkit.music
Location: The Netherlands